What payment methods are accepted?

• Credit cards: Visa, MasterCard, American Express.
• Debit cards: Visa, MasterCard, American Express.
• PayPal.

How can I access current discounts and voucher codes?

You can find our latest discounts and voucher codes by subscribing to our emails. Simply sign up in the footer below. Additionally, follow us on Instagram for exclusive updates and promotions.

What taxes apply to the purchase of products?

The product prices, including Value Added Tax (VAT), are listed on the description page. Any additional applicable taxes will also be indicated. Please note that customs-related costs for blocked orders are not our responsibility.

What does ‘pre-order’ mean?

It means the sunglasses are still under construction. The ‘pre-order date’ is when we expect them to be ready for shipping. Payment is collected upfront for pre-orders.

What are the delivery times and costs?

Consult the Terms and Conditions page for information on order preparation, delivery times, and shipping costs. Delivery times depend on logistics and order volume.

How to track my order?

Once your order is ready to leave our warehouse, we’ll send an email with the tracking number and a link to the transport company’s website. You can also check the order status and tracking code in the User Area section if you placed the order through your account.

What do I do if I have an issue with my order?

Our Customer Service team is here to help. Contact us through our Contact Form, select the relevant category, and submit your request. We’ll respond via email as soon as possible.

Can I return a product?

You have twenty-one (21) calendar days from product receipt to exercise your right to return. Follow the procedure outlined in the “Returns policy” clause in our Terms & Conditions and Returns & Refunds page.

What product guarantee do I have?

Our products are guaranteed for twentyfour (24) months from the delivery date. If you encounter a factory defect within this period, contact us through the Contact Form.

Do you offer prescription glasses?

 No, we do not offer them.